Question 1

What should I do if my order confirmation email hasn’t arrived?

Accepted Answer

If you don’t see your confirmation email within 24 hours, check your spam or junk folder first. If it’s still missing, reach out through our site chat, the Contact Us form, or email us at dcblades.info@gmail.com. If you paid with PayPal, processing can sometimes take longer, but we’ll still move your order forward.

Question 2

Can you place an order if you're outside the US?

Accepted Answer

No — we currently do not offer international shipping, so orders can only be placed within the US.

Question 3

What’s your return policy if something goes wrong with my order?

Accepted Answer

Returns are handled case by case. If your order arrives damaged or we send the wrong item, contact us right away and we’ll help make it right. Because we inspect every blade before it ships, we ask that you reach out as soon as you notice an issue.

Question 4

What shipping method do you use, and when can I expect my order?

Accepted Answer

We usually ship with USPS Ground Advantage, with rare exceptions. In most cases, your order will ship and show tracking within 2 business days. We ship most orders Sunday through Thursday, and delivery is often about 5 days after shipment.

Question 5

What's the fastest way to contact DC Blades?

Accepted Answer

You can reach us through the chat on our site or by emailing dcblades.info@gmail.com. If you email us, it’s a good idea to check your spam folder too, since replies can sometimes land there.

Question 6

How do you keep my payment information secure at checkout?

Accepted Answer

Yes — your card details are processed through Wix and Square, and we never see your full payment information. You can also use PayPal at checkout. We keep the process secure and simple so you can choose the option you’re most comfortable with.

Frequently asked questions